+79818901818
info@openyourspb.com

FAQ

General Information

A private tour is a tour organized for your party only: you are the only participant in the tour and the guide is to work with your party and no one else. This type of tour offers a few advantages:

  • It is completely adjustable to your personal needs
  • It is organized according to your schedule
  • You do not have to wait for other participants

Our guides are passionate local experts in such fields as art, architecture or history. All of them are licensed and approved by St Petersburg Government.

Yes, all our guides are fluent in English.

We follow a very strict recruitment process including:

  • A basic interview
  • Screening of the reference letters and recommendations
  • Sample tours: we try our guides on a selection of tours to check that they meet our requirements. What is more we continuously ask for our clients' feedback to help our guides improve the quality of their guiding skills.

Our private guided tours usually last from 4 to 8 hours, depending on the type of visit (district, museum, tour outside of St. Petersburg etc).

All our guides are licensed and speak at least 2 languages fluently. They have been selected not onlybecause of the knowledge and experience they bring, but thanks to their ability to adapt to different publics: children, art lovers, seniors, multi-generation families, corporate groups. Our guides all have a desire to share their knowledge and passion for St. Petersburg, the art and the history.

Tipping your guide and driver is not compulsory, but appreciated.

Yes we do at the fare of 4000 RUB per day of stay. You can have more details by sending a request to info@openyourspb.com

Tours

Entrance tickets are included in the tours where it is mentioned.

Thanks to the pre-arranged entrance tickets, you will skip the long waiting lines with your guide and enter the museum or monument right away.

If you do not find a specific tour on our website, please do not hesitate to send us a request as there is a very high chance we can arrange this tour for you, just to contact us via e-mail at info@openyourspb.com

For the private walking tours of St. Petersburg districts, you can take as many pictures as you like. As for museums, you can take pictures with your mobile phone, if the flash is off.

Yes for all the driving tours, but our standard rates include a pick-up and drop-off from/to an hotel or apartment inside St. Petersburg. If you'd like a pick-up or a drop off from the suburb of St. Petersburg or further away, please contact us and we will be pleased to provide you on a personalized condition. Not for the walking tours though, as this would increase the cost considerably, and St. Petersburg is well equipped with public transportation. Our guide will meet you and you will get to the spot together.

We only use Mercedes vehicles: Mercedes E Class, Mercedes Viano and Mercedes Sprinter VIP on demand for a larger party. All our vehicles are in best conditions, equipped with A/C and leather interior. However, if all the cars are currently taken, we may replace it with a vehicle of other model but of the same class.

Yes of course. We might just need minibus instead of our classical minivans, or need some reservation for groups, etc...that is why it is best to contact us via e-mail at info@openyourspb.com

Yes, of course! We do run private tours for solo travellers, this is not a problem.

Booking

Yes, our website allows you to book online and pay for your private tour. Please note, however, that same-day or next-day reservations should be done per email at info@openyourspb.com, as we will need to check the availability of our guides first.

If you book a tour more than 24 hours in advance, you can use our website. If it is less than 24 hours, please give us a call on +7 981 890 18 18 or send us an email at info@openyourspb.com and we will try to find the best guide for you, even at the last minute!

You should instantly receive an email with all the details of your private tour: guide contact details, meeting point etc. If there is any change in the meeting point or guide contact details, we will resend you a new updated confirmation per email. If we are unable to provide a private guided tour that you have requested or if your request is taking longer to fulfill than planned, we will let you know per email as soon as possible.

Payment

Yes, of course. However, we ask you to leave your credit card information in case of tour cancelation or no-show.

Yes, our online secured PayPal payment platform accepts Visa and Mastercard. Our payment options are flexible, and designed to make your checkout as easy as possible. However we ask you to leave your credit card information in case of tour cancelation or no-show.

Cancelation

OpenYourSpb Private Tours provides a full refund for cancelled reservations up to 10 days before the tour date. We regret that we need to apply 50% cancellation fee for tours cancelled less then10 days before the start time.

If you are running late for your private tour, please do contact your guide to let us  know. Your OpenYourSPb guide will wait for you at the arranged meeting point. Please note that, if you arrive late at the meeting point, your private tour may be shortened to finish at the original scheduled time. If you don't show up, 100% cancelation fee will be applied.

Our private walking tours go ahead as planned, rain or shine (our guides will look for ways to keep you comfy and mostly out of the rain).