+79818901818
info@openyourspb.com

Cancelation

WHAT IF I NEED TO CANCEL MY RESERVATION?

OpenYourSpb Private Tours provides a full refund for cancelled reservations up to 10 days before the tour date. We regret that we need to apply 50% cancellation fee for tours cancelled less then10 days before the start time.

WHAT IF I'M LATE FOR MY PRIVATE TOUR OR I DON'T SHOW UP?

If you are running late for your private tour, please do contact your guide to let us  know. Your OpenYourSPb guide will wait for you at the arranged meeting point. Please note that, if you arrive late at the meeting point, your private tour may be shortened to finish at the original scheduled time. If you don't show up, 100% cancelation fee will be applied.

WHAT IF I HAVE BOOKED A WALKING TOUR, AND IT'S RAINING THAT DAY?

Our private walking tours go ahead as planned, rain or shine (our guides will look for ways to keep you comfy and mostly out of the rain).