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info@openyourspb.com

Terms & Conditions

These are terms and conditions under which you book tours, activities or bussines support programs (providing an interpreter and a personal secretary) offered by Open Your St. Petersburg Tours Company. Booking tours with Open Your St. Petersburg Tours implies that you have read and agreed with all the terms and conditions stated below.

BOOKING

The booking is made via website www.bookeo.com (“book now» button). Booking of the tours, activities or bussines support programs must be made 24 hours in advance of the start time.  All the contact information is provided on our web site www.openyourspb.com

YOUR AGREEMENT WITH OPEN YOUR ST.PETERSBURG TOURS

When you book tours, activities or bussines support programs, you represent that you have the authority from all guests on your booking(s), to accept our ‘Terms & Conditions’ on their behalf. Parents/Legal guardians accept the ‘Terms & Conditions’ on behalf of their children. Once we receive a payment on a booking, an agreement on these ‘Terms & Conditions’ becomes effective between all passengers on the booking(s) and Open Your St.Petersburg Tours.

PRIVATE TOURS

We provide private tours for your party only. It is only you, your private guide, private driver and a photographer in the group. There are no other people joinig your tour.

ITINERARY

The itineraries can be changed when mutually agreed.

PRICE

We quote price per tour for your whole Party. The price covers all the participants (adults/children 0-12) that you indicate and includes the expenses mentioned in the tour program. If the number of participants (adults/children 0-12) changes the total price may also change.

CUSTOMIZED TOURS

We organize customized tours upon request. The final price is to be quoted after confirmation of the tour itinerary. The price of the customized tour depends on the duration and options included in the tour itinerary.

CHILDREN

Our policy is that we do not charge extra for children up to 12 years for maximum 3 children in the group, while for other children price will be the same as for adults. We cover the expenses mentioned in the tour program. However, in visa-free tours the port fees, visa free permits, lunches and other options are to be covered by the customer.

RESTRICTED MOBILITY

Please, inform us in advance if there are people with physical restrictions in your group and special equipment or vehicle is needed.

DEPOSIT AND PAYMENT

We require NO deposits for the confirmation of the tour, but we require your card information as a guarante that you will not cancel the tour unexpectedly. You can pay by card (PayPal secured payment) during the booking process or in cash during the tour. We take Russian roubles only (RUB). The prices given in US dollars (USD) and euros (EUR) on our web page are for informational reasons and for your convenience only. We give approximate prices in USD and EUR. The rate may not correspond to the actual exchange rate. Our guide can assist you in changing Euros or US dollars.

NO EXTRA PAYMENTS

No extra payments will be applied in case of a longer tour (due to external factors such as traffic).

CHANGES/CANCELLATION

We will do our best to make everything work according to the plan. However, there are factors that can affect the tour process. Such external factors as traffic conditions and road works, weather conditions, museum working hours and days-off, unforeseen circumstances and other conditions not related to Open Your St. Petersburg company's actions may cause changes in the tour itineraries. Open Your St. Petersburg does not take responsibility for third parties. In connection to this, Open Your St. Petersburg reserves the right to change or cancel a booking. Conversely, Open Your St. Petersburg is obliged to inform the customer about such alterations as soon as possible. The customer is entitled to accept the tour changes, take a different tour or cancel the tour for a refund (if applicable).

REFUND

We charge NO fees when the date of the tour is changed.

We charge NO cancellation fees when the tour ancellation is made not later than 10 days prior to the tour start time. If the payment was made online by card we provide 100% refund in case of cancellation.

The refund is due within 24 hours but the actual time for money transfer depends on your bank.

If the tour is cancelled less than 10 days before the start time - 50% cancellation fee will be applied.

In case of no-show - 100% cancellation fee will be applied.

TIPS

Tipping your guide and driver is not compulsory, but appreciated.